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Customer Service Representative - State Farm Agent Team Member Turnersville, NJ

Customer Service Representative - State Farm Agent Team Member

Full Time • Turnersville, NJ
Position Overview: Cary Brown's State Farm Agency is seeking a qualified professional to join his winning team for an opening within the Receptionist Position. He is seeking an energetic professional interested in providing strong attention to detail, customer service skills, with a desire to help people. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Salary and Commission: $40,000 to 70,000
Our compensation expectations show a range of our salary plus commission system. With our profitable and thriving market and business model, team development, and intentional hiring process, we are confident that you will be successful in achieving high-earning compensation amounts.
 
How we elevate YOUR skills: By joining the team at Cary Brown's State Farm Agency, you will develop a mastery in customer service to support your personal and professional goals. Once well-versed in this position, you may also have licensing opportunities in insurance as a great way to build your resume and advance your skillset, and we use intentional goal setting and team building to establish successful habits for both your career and life. Cary Brown's State Farm Agency is committed to developing and broadening your skills and knowledge as just one unique perk. 
 
What do we offer? Cary Brown encourages each team member to bring their authentic skills and insights to work each day. We offer a variety of benefits to support our team, including:   
  • Health Reimbursement Arrangement for full-time team members (up to $350/month)
  • 10 paid holidays
  • Sick leave and paid time off (no waiting period)
  • No weekends
  • Paid Property & Casualty & Life & Health Insurance Licenses 
  • Paid training with State Farm CRM Software
  • Paid sales training
Responsibilities
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
Requirements
Having previous insurance experience is not required to apply for this position.
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs
  • Required to obtain NJ Property & Casualty & Life & Health Insurance Licenses prior starting the position
  • Proficiency in Computer Systems
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem-solving
  • Dedicated to customer service
Compensation: $40,000.00 - $70,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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